Privacy Policy

Who We Are

WOW Cleaner is a domestic and commercial cleaning business based in Walsall, West Midlands, operating as a sole trader. For the purposes of UK data protection law, WOW Cleaner is the "data controller" of the personal information described in this policy.

You can contact us about privacy matters by email at hello@wowcleaner.co.uk or by phone/WhatsApp on 07809 121721.

What Information We Collect

When you request a quote, contact us, or message us on WhatsApp, we may collect:

• Your name
• Your phone number
• Your email address
• Your postcode or property address
• Details about the property and the service you're enquiring about
• Any other information you choose to include in your message

We do not collect payment card details through this website — quotes and bookings are arranged directly with you by phone, WhatsApp, or email.

How We Use Your Information

We use the information you provide to:

• Provide you with a cleaning quote
• Arrange and carry out the cleaning service you've booked
• Respond to your enquiries and messages
• Keep basic records for our own accounting and business purposes

We do not send marketing emails or texts unless you've separately agreed to receive them, and we do not sell your personal information to third parties.

Our Legal Basis for Processing

We process your information because it's necessary to take steps at your request before entering into a contract with you (providing a quote) and to perform that contract once you book a service, or because we have a legitimate business interest in responding to your enquiry.

Sharing Your Information

If you message us via WhatsApp, that conversation is also subject to WhatsApp's own privacy policy, as WhatsApp is operated by Meta. We may use Google services (such as Google Analytics and Google Business Profile) to understand how visitors use this website and to manage our public reviews — Google processes some data on our behalf under its own privacy terms. We don't share your information with any other third party except where we're required to by law.

Cookies

This website may use cookies from services such as Google Analytics to help us understand how visitors use the site. These cookies don't identify you personally. You can control or delete cookies through your browser settings at any time.

How Long We Keep Your Information

We keep your personal information only for as long as reasonably necessary to provide our services, respond to your enquiry, and meet any legal or accounting obligations, after which it is deleted or anonymised.

Your Rights

Under UK data protection law, you have the right to:

• Ask what personal information we hold about you
• Ask us to correct inaccurate information
• Ask us to delete your information
• Ask us to restrict or object to how we use your information
• Ask for your information in a portable format

To exercise any of these rights, contact us at hello@wowcleaner.co.uk. If you're unhappy with how we've handled your information, you also have the right to complain to the UK's data protection regulator, the Information Commissioner's Office (ICO).

Keeping Your Information Secure

We take reasonable technical and organisational steps to protect the personal information you share with us from loss, misuse, or unauthorised access.

Changes to This Policy

We may update this privacy policy from time to time. Any changes will be posted on this page with an updated "last updated" date.